Benefits of ICT in public administration

What are the benefit of ICT to public administration? this is one of most asked questions we have come across in administration and management. The benefit of ICT to public administration? is that Information and Communications Technology (ICT) has improved the quality service delivery and expectations within public sector management.

Benefit of ICT to public administration have been recognized as a powerful tool for change and brought great potential for increasing government accountability, transparency within the public sector, Public Expenditure Management (PEM), and also ICT has been one of the factors which have brought a substitute for good management and internal expenditure controls.

What are the benefit of ICT to public administration?

This paper discusses some of the most important opportunities introduced in the public sector through ICT, issues, and concerns of ICT use for public management in a local and international context. Examples of publics administration working with ICT reveal the achievements, potentials and pitfalls that the public sector had before its introduction.

ICT plays a positive role in effective governance and quick delivery of public services, prevents failures in government, quick making of policies are the reasons why public service needs ICT. The absence of advanced ICT knowledge poses a great risk and wastes much time especially Covid-19 which disrupted normal operations of the government. ICT reduced the risks of costly mistakes or missed opportunities for improvements in service.

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Advanced ICT helps a number of criteria improvement in the public sector: ICT has helped the government and most institutions to attain its objectives and activity through online delivery and conference meeting; aiming at an integrated strategy and assuring it is accompanied by improved rules and processes. ICT develops new skills and confidence, and allows access and control, it also provides new opportunities for corruption.

Importance of ICT in public administration

What is the importance of ICT in public administration? ICT is very important in public administration to provide public service to the people, brings efficiency through computerized services which helps to maintain law and order in the state. Public administration and ICT technology is very important for the advanced development of the country in an effective and efficient manner to bring about good quality delivery.

Role of information technology in administration

Here‘s Ten benefits of ICT in public administration and important role of Information technology in public administration

1. ICT makes multi-tasking easy

he tools and applications of ICT are the new modes of enabling multi-stakeholders’ participation in policy making. They have helped in achieving citizens’ engagement in policy deliberation and implementation process

2. Lower administrative costs;

Lower administrative costs; enable appropriate responses to requests and queries; provide access to all departments and levels of government; foster a better governance capability; and facilitate the government-to-business interface.

3. Data processing and problem solving

Help solve the centralization/decentralization problem, by making relevant data easily accessible at all government levels; facilitating budget analysis and programming; improving the timeliness of budget information.

4. Easy Record access and keeping

Help simplify bureaucracy; break down barriers between functional domains; allow public services to be reoriented to solving clients’ problems; develop new forms for citizen participation; make government more accountable. Enable governments and government departments to integrate information; information trading may be used as a public service.

5. ICT encourage innovations

Local agencies today encourage innovations after observing related the impact of technology to their communities because they are closer to the public, community groups, and business.

6. Public-sector Electronic Service Delivery

A public service business case showed focus and time to process public sector files now takes less time. public-sector Electronic Service Delivery applications have improved service delivery, by identifying and meeting the needs of users and stakeholders.

7. Institutional development

Institutional development to achieve changes in PEM systems has been introduced through ICT and making a long-term process for easier planning, management and effective delivery. ICTs creates organizational innovation, easy communication for private sector support through electronic delivery of public services.

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A strategy has been established to coordinate ICT policies with related areas such as regionalism, industrial development, employment, privacy, data protection, and regulation of the mass media.

8. Effective PEM through ICT

An effective PEM of ICT projects has been establishment to introduce partnerships among citizens, community groups, business enterprises, ICT vendors, and public agencies at all levels and across all functions.

9. E-Government and E-Governance

The terms e-government and e-governance are closely interrelated and these are ICT initiatives undertaken by the government to utilize the ICT based services for implementation of different plans and services for the welfare of its citizens. E-government is related to the application of ICT with an aim of supporting governmental operations, aware citizens and deliver the services to them in an effective manner.

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ICT E-government services are easily available and accessible to the citizens and helps the government to provide information, regulations, policies and programs to the citizens, such as downloadable forms for government services and applications best local service delivery.

10. ICT government based services

The development of any country depends on the effective use of modern technologies. For the developing countries like India, and most developed nations such as USA and UK use of ICT based services in the governance process is the solution to the “Good Governance” to minimize corruption, making policies, provides efficient and effective quality services to their citizens. Today the Indian Government is trying to deliver minimum 25 percent of its dealings and services in electronic form.

Reference books for public administration and articles

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